Reports of WhatsApp account hacks and takeovers have raised concerns in Zimbabwe, with some users losing access to their accounts while others discover their accounts are being used to impersonate them or solicit money from contacts. Econet Wireless Zimbabwe has also issued warnings urging users to strengthen their account security.

One common tactic used by scammers is to trick users into sharing the six-digit verification code sent to their phones. In other cases, they may exploit SIM-swap fraud or gain access through linked devices. Once an account is compromised, scammers may contact friends and family pretending to be the account owner.

One important step everyone should take is to enable WhatsApp two-step verification. This adds an extra layer of security by requiring a PIN or password when registering your number on WhatsApp again.

How to Enable Two-Step Verification:

• Open WhatsApp and go to Settings.
• Select Account, then Two-step verification.
• Tap Turn on and follow the prompts to set up your PIN or password.
• Add a recovery email address if prompted, so you can regain access if you forget your PIN.

A few other important precautions:

• Never share your WhatsApp verification code or security PIN with anyone, even if they claim to be an official representative.
• Check Settings → Linked devices regularly and log out of any device you do not recognise.
• Keep WhatsApp updated and be cautious of suspicious links, unexpected QR codes and requests for money.
• Verify unusual requests by calling the person directly.

With these scams continuing to cause concern, taking a few minutes to strengthen your account security could help protect you, your contacts and your personal information.